Working in out of hours at weekend was a returning eye opener.
I was working on telephone triage, phoning back people who had called the service, to ascertain their needs. Certainly busy on Saturday, especially in the morning with a backlog of punters. It was interesting though the number who were after prescriptions, either had forgotten to order their regular medication or ran out of painkillers sie recent operation, or on hoiliday and left their meds at home.. Unbelievable that they could not sort themselves out, but end up using the convenient urgent service at no cost to themselves. Then their was the parent who did not attend an appointment made for their child and hour before!
The system is complex to organise and expensive I am sure. However, it seems wasted on some people. Some do not appeciate the value. Maybe they need something to focus the mind.
Hmmmm and humphhhh.
